SHIPPING/RETURNS

When you place an order from verduranaturalternatives.com, we guaranty your goods will be carefully packaged and will ship within 2 to 5 business days. All orders are shipped via Federal Post. Once fulfilled, a shipping confirmation along with a tracking number will be emailed to you. Orders can be placed 24/7 but will be shipped Monday through Friday between 9am-5pm Eastern Time.

Canada (Anywhere)

Expedited (2-7 business days)
Xpresspost (2-3 business days)
Priority (1-2 business days)

USA (Anywhere)

Tracked Packet USA (4-7 business days)
Expedited Parcel USA (4-5 business days)
Xpresspost USA (3-4 business days)

International (See list of Countries below)

Tracked Packet International (6-10 business days)

Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, Greenland, Australia, New Zealand, Singapore.

If your country doesn't appear on this list, we do not ship there.

VERDURA naturalternatives is not responsible for delays that occur due to International customs issues. Import taxes, customs duties/fees and brokerage fees may apply on orders shipped outside of Canada. VERDURA naturalternatives has no control over the additional charges mentioned above, these fees are the responsibility of the buyer. We recommend you verify with your local customs authorities on these possible additional fees before placing your order. VERDURA naturalternatives will not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.

It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should verify with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.

RETURNS & REPLACEMENTS
Due to the nature of our products, all purchases are final. Every product is made to order so that we can guarantee excellent quality and freshness, so we are restricted from accepting returned products for refunds.

A happy customer is important to us so if you are not satisfied with your product(s) we recommend you contact us, we will do our best to accommodate you or help you select the right product(s) for your needs.

Customer neglect of product(s) voids replacement policy.

Failure to receive your delivery in a timely manner (For instance: Ordering products and not being present upon delivery).
Improper care of product after delivery.
Exposure to sunlight, extreme heat and/or freezing temperature.

Report order problem
If your order is missing a product(s), contains a damaged item, or you have any other concerns, please email us at [email protected]. To expedite your request, please have your purchase confirmation number available. We will always do our best to accommodate your needs.

Canceling Orders
If you need to cancel an order, please contact us immediately. We will do our best to stop the order before it is fulfilled. Of course, once an order has shipped we are unable to cancel it.